FAQ
Frequently asked.
about naild.
What is naild.?
An artist-first marketplace for handmade press-on nail sets from independent artists.
Who can sell, and what qualifies as handmade?
Independent artists submit an application with finished work, work-in-progress evidence, an intro video and attestations that their products are handmade by them and their photos show genuine work. The Naild team reviews applications before listings can be published.
selling & fees
What are the commission rates?
Founding Artists pay 10% commission per sale, permanently. Artists joining after the Founding Artist period pay 18% per sale. The listing editor shows the applicable rate and estimated earnings before publishing.
Are there monthly or listing fees?
No. There are no monthly subscription fees or listing fees.
How do I apply and manage my storefront?
Start at Sell on Naild. Sign in or create an account, add your storefront profile, then complete your artist application. You can edit your profile photo, banner, bio and social links, save private listings, preview them and publish after approval. Existing buyers can use the same account.
What are the Founding Artist benefits?
The permanent 10% commission rate, featured placement in the Founding Artists collection at launch, and early input on the platform, as described on Sell on Naild. Founding status is assigned by the Naild team.
measurements & discovery
How do Naild XS–XL categories work?
Artists enter the actual available nail widths for each listing. Naild compares those widths with its existing category reference data. XS–XL help you discover sets; they do not mean every artist uses identical tips or guarantee fit. Check the listing’s actual measurements against all ten of yours.
Can artists offer custom sizing?
Yes. Listings can be standard-category, custom-only, or offer both. Custom sizing is separate from XS–XL classification. Check the listing’s requirements; collection of custom measurements during checkout still needs to be completed.
How can I measure at home?
The sizing page includes a five-step guide and a free printable strip. No account is needed to download it. Print at 100% / Actual Size, not Fit to Page.
orders & contact
Can I pay for a set or receive payouts now?
Not yet. Payment processing and artist transfers are not connected. You can browse, save sets and keep a bag, but checkout does not charge you or create an order. The payout page is an accounting record, not confirmation that money has moved.
Who handles shipping?
Listings can show an artist’s processing time. The order tools include shipping status and tracking, but shipping charges, supported destinations and arrangements must be finalized before purchases open.
What happens with cancellations or refund requests?
Order and dispute review tools exist, including evidence submission and commission reversals in the accounting records. Actual money refunds are not connected yet. Refund outcomes and timing must be confirmed before paid checkout launches.
Are international artists welcome, and is exclusivity required?
International eligibility, supported currencies and destinations, and any exclusivity terms have not been finalized. Ask the Naild team before committing on those points.
How can customers contact an artist?
Use the Instagram, TikTok or website links an artist chooses to show on their storefront. In-app messaging is not available.
How can artists contact Naild?
The Contact page lists hello@getnaild.ca for artist enquiries. Email delivery and the final support arrangements still need to be verified.